Shipping Policy

This page provides detailed answers to frequently asked questions about international delivery timelines, customs processes, and order protection measures. Our policies apply uniformly to all customers worldwide.

Shipping Process & Timelines

1. What is the order processing time?

We prepare orders for shipment within 24 business hours after payment confirmation. Please note that during high-volume periods or promotional events, products may require up to 1-3 additional processing days.

2. How long will delivery take to reach my country?

All international orders are delivered within 7 to 20 business days after leaving our warehouse. This timeframe excludes local holidays at your destination and accounts for two critical factors: customs clearance procedures in your country (typically taking 2 to 7 days) and extended transit times to remote regions. You may track real-time progress using the link in your shipment confirmation email.

3. Where can I see shipping costs for my order?

Shipping fees are dynamically calculated during checkout based on three key variables: the total weight and dimensions of your package, destination-specific logistics fees, and current carrier fuel surcharges. The exact cost will display before you complete payment.

International Delivery Policies

4. Who pays import taxes and customs duties?

Import charges remain the customer's responsibility and are determined by your local customs authorities. We strongly recommend checking your country's import regulations before placing orders.

5. What happens if my package is lost?

If your order has not arrived within 30 calendar days of shipment (7-20 business days + 10-day buffer):

Contact our support team with your order number to initiate a formal carrier investigation. Should the carrier confirm loss or misdelivery, we will offer either a full refund or complimentary reshipment. If tracking confirms successful delivery, we will provide the proof of delivery record.

6. How important is shipping address accuracy?

You must verify your complete shipping details including recipient's full legal name, validated postal code, and phone number with country code prior to submission. Orders returned due to address errors will incur a reprocessing fee plus actual reshipping costs.

Important Considerations

While we strive for timely delivery, please note:

1) Weather disruptions and customs inspections may cause delays beyond our control.

2) We proactively email shipping updates including unexpected delays.

3) Carefully check your address before finalizing orders. We cannot guarantee delivery for shipments containing invalid recipient information.

4) For carrier-related issues, our support team escalates cases within 24 hours.

Contact Information

For unresolved inquiries:

Email support: [email protected]

Live chat: Click the icon on any product page